There’s running social media campaigns, then there’s building real, meaningful relationships with your customers. With Social Studio’s social listening and analytics tools, you can discover what consumers have to say about your company, products, and the competition. With this information, you can run more effective social media marketing campaigns by driving the conversation. And not only that, you can use this information to make informed decisions about future product offerings.

LISTEN & ANALYSE

Hear conversations from over 650 million different sources with social listening tools. Discover what consumers are saying about your brand, your products, and your competitors. Discover trending topics and influential conversations — then use that information to inform your marketing decisions.

ENGAGE AND CONNECT

Respond to your customers in a timely manner with compelling content. Monitor your owned social channels and participate in conversations at scale. Organise discussions and topics, and automatically label, classify, and assign posts in order to route and prioritise work across teams.

MANAGE YOUR SOCIAL STRATEGY FROM ANY DEVICE

Transform customer experiences by connecting social to the Customer Success Platform for a unified view of every customer. Sales and service teams can engage with fans and followers quickly and more efficiently on the customer's channel of choice.

PLAN AND PUBLISH

Plan, execute, and track social media marketing campaigns. Customise and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail. Manage social strategy, tailor campaigns, and drive social awareness across distributed teams.

SHOWCASE YOUR DIGITAL PRESENCE

The Marketing Command Center is a multichannel hub with customisable displays, providing live, up-to-the-minute details about what’s happening across your digital marketing strategy.

CONNECT NATIVELY TO THE CUSTOMER SUCCESS PLATFORM

Extend social listening, analysis, content marketing, and engagement across the Customer Success Platform. Use social insights to drive marketing decisions. Surprise and delight customers with social customer care. Find and connect to new customers faster with social lead generation.

PLUS

Satisfaction Guaranteed

1)  2hrs of strategic session.

2)  Monthly marketing plan & campaign.

3)  Hosting of 1 platform (Facebook)

4)  Marketing & creative team assigned

     to account.

5)  Competitive, customer, website,

     Content & keyword research.

     Scoping, planning & presentation of 

     strategy.

6)  5 Content posting per month-

  • 3 Gif Visual Effect.

  • 2 Still Visual.

7)   Weekly monitoring.

8)   Quarterly analytic report on page.

9)   12 Months Contract.

PREMIUM PLUS

Committed to Quality

 1)  4hrs of strategic session.

 2)  Monthly marketing plan & campaign.

 3)  Hosting of 2 platforms-FB & Instagram.

 4)   Marketing & creative team assigned

       to account.

 5)   Competitive, customer, website,

      Content & keyword research.

      Scoping, planning & presentation of 

      strategy.

 6)   6 Content posts per month.

  • 3 Gif Visual Effect.

  • 2 Still Visual.

  • 1 Digital Video content.(120Secs)

 7)   1 Custom Image Design for Cover Profile.

 8)   1x 120 secs Branding Video. (One Time)

9) Targeted Increase in Followers.

10) Ads Creation & Set Up

  • Up to 4 Ads per Month Including Ads Campaign Loading Fee. (Excluding Campaign Fees)

  • A/B Facebook ads test.

12)  Weekly Monitoring.

13)  Quarterly analytic report.

14)  12 Months Contract.

GOLD PLUS

Exceeding Expectations

 1)  4hrs of strategic session.

 2)  Monthly marketing plan & campaign.

 3)  Hosting of 3 platforms-FB/Instagram & Youtube

 4)  Marketing & creative team assigned

       to account.

 5)   Competitive, customer, website,

       Content & keyword research.

       Scoping, planning & presentation of 

       strategy.

 6)  6 Content posts per month.

  • 2 Gif Visual Effect.

  • 1 Still Visual.

  • 3 Digital Video content.

  • 1 Live stream

 7)   1 Custom Video content for Cover Profile.

 8)   2x  90 secs Video Content.

 9)   1x 120 secs Branding Video.

10)  Targeted Increase in Followers.

11)  Ads Creation & Set Up

  • Up to 6 Ads per Month Including Ads Campaign Loading Fee. (Excluding Campaign Fees)

  • A/B Facebook ads test.

13)  Weekly Monitoring.

14)  Quarterly analytic report.

15)  12 Months Contract.